AppWand is made and run by Afrifanom Limited. This policy covers everything you pay for in AppWand: the Pro, Elite and Enterprise plans and packs of extra AI tokens. It is part of the terms of service.
In short
- All payments are final. We do not give refunds.
- You can try AppWand on the Free plan before you pay anything.
- You can cancel a paid plan at any time, and it will not renew.
Why there are no refunds
Paying for a plan gives you its AI tokens straight away, and each AI request you make costs us money with the model providers the moment it runs. That cost cannot be undone. So that nobody has to pay before knowing whether AppWand suits them, the Free plan comes with every builder feature and enough AI tokens to build one whole app. Please use it to decide before you upgrade.
What is not refunded
- The first payment for a plan, and every monthly renewal.
- The rest of a month after you cancel, change plan, or stop using AppWand.
- AI tokens you did not use before your allowance reset.
- Packs of extra AI tokens, used or not.
- Time when your account was suspended for breaking the terms of service.
Cancelling
Cancel at any time from inside AppWand: open Plans, then Manage billing. You can also cancel from the link in FastSpring's emails. Cancelling stops the next renewal. You keep your plan until the end of the month you have already paid for, and then your account goes back to the Free plan. Your projects and your code stay yours.
To avoid being charged for another month, cancel before your renewal date. A renewal that has already been charged is not refunded.
The exceptions
We will put these right:
- You were charged twice for the same thing, or charged the wrong amount.
- You paid and your plan was never applied, and we could not fix it.
- The law where you live gives you a right to a refund that cannot be waived. Nothing in this policy takes that right away.
Email support@appwand.dev from your account's email address with your FastSpring order reference, within 30 days of the charge.
Who takes the payment
Purchases are handled by FastSpring, our reseller and the merchant of record, whose name appears on your card or bank statement. FastSpring sends your receipt and applies any tax. If you don't recognise a charge, please write to us before disputing it with your bank: we can usually sort it out faster, and a disputed payment ends the plan it paid for.
Changes
If this policy changes, we'll update this page and its date. A change does not apply to payments made before it.
Contact
Afrifanom Limited
Eduardo Mohdlana Rd, Laterbiokoshie, Accra, Ghana
Digital address: G7-317-5685
Phone: +233 54 624 5975
Email: support@appwand.dev